90-Day Limited Warranty
Download JAKKS 90-Day Limited Warranty
JAKKS Pacific® Battery, Solar or Electrically-Operated Product 90 DAY LIMITED WARRANTY
Thanks for purchasing a great JAKKS Pacific® product!
IMPORTANT NOTICE TO CONSUMER:
This 90 DAY LIMITED WARRANTY applies to the original product purchaser, provided the product: 1) was purchased from an authorized JAKKS™ distributor/dealer/retailer, and 2) is returned at your expense, postage pre-paid and insured, along with the original dated sales receipt to the address noted below. Please save a copy of your original sales receipt, as the original receipt will not be returned to you. If you return the product to us without the original dated sales receipt, this warranty coverage will not apply. If the product is determined by JAKKS to be defective and returned to JAKKS within the 90 day warranty period, we will (at our option) repair or replace it. Return shipment to you may take up to 6 weeks, depending upon your location. If your product is repaired or replaced, it will be warranted for the longer of the original warranty or for 30 days after warranty service.
SCOPE OF LIMITED WARRANTY:
The product is warranted to be: a) tested and inspected before shipment, and b) free of defects in material and workmanship for 90 days from date of purchase. If a covered defect occurs within the warranty period, then at our sole option, we will repair or replace the product or provide you with another product of equal value.
WHAT IS NOT COVERED BY LIMITED WARRANTY:
THIS WARRANTY IS VOID IF THE PRODUCT HAS BEEN MODIFIED OR REPAIRED BY USER OR OTHERS OR IF IT HAS BEEN DAMAGED AS A RESULT OF ACCIDENT, IMMERSION IN WATER, NEGLECT, ABUSE, MISUSE, BATTERY LEAKAGE, IMPROPER BATTERY INSTALLATION, UNAUTHORIZED SERVICE, LOSS OF PARTS, WEATHER, ACTS OF GOD, ANY ACTION OR OMISSION WHICH CONSTITUTES A DEVIATION FROM THE OPERATING INSTRUCTIONS, OR ANY OTHER CAUSES NOT ARISING OUT OF DEFECTS IN WORKMANSHIP OR MATERIALS. EXCLUSIONS FROM LIMITED WARRANTY: THIS WARRANTY IS EXCLUSIVE OF AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES RELATED TO THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES ARISING FROM POSSESSION, USE, OR MALFUNCTION OF THIS PRODUCT ARE EXCLUDED BOTH FOR PROPERTY DAMAGE AND PERSONAL INJURY TO THE EXTENT LEGALLY PERMITTED.
ADDITIONAL LEGAL RIGHTS:
This warranty provides specific legal rights. You may have other or different rights in your state or country.
QUESTIONS OR COMMENTS:
If you experience product difficulties or have questions or comments, you may contact our Consumer Relations department as follows:
For questions, comments, problems or concerns with one of our products, please send an email to:
Please be sure to include your name, address, phone number and email address so we may contact you. If you are under 13 years of age, please have your parent contact us and provide this information.
You may contact us at — 1-877-875-2557 (toll-free, North America only) or 1-909-594-7771 Monday - Friday, 7:30 AM - 5:00 PM Pacific Time (GMT – 8), excluding holidays.
You may write us at:
JAKKS Pacific, Inc.
21749 Baker Parkway
Walnut, CA 91789
Please make sure you include your name, address, phone number and email address (if you have one) so we may contact you upon receipt of your letter. If you are under 13 years of age, please have your parent contact us and provide this information.
WHEN WRITING TO US:
Please include: 1) product name; 2) item number; 3) purchase date; 4) description of the problem being experienced; and 5) your name, address and phone number. Additionally, if eligible under the warranty and so advised by JAKKS Consumer Relations, also include the defective product and the ORIGINAL dated sales receipt evidencing product purchase. Please retain a copy of your receipt.